Oracle Service Center 2021 Implementation Essentials 問題集 : 1Z0-1038-21

Which is a sample object query?

• A. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
• B. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
• C. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';
• D. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

• A. Create a named event to file each end point of the guide.
• B. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.
• C. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
• D. Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
• E. Use an Incident Business rule to fire a named event and populate the standard text into the message thread.

Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?

• A. Assign a score to the survey questions and set the status field based on the value
• B. Schedule a survey to run on a daily basis.
• C. Create a new queue for unhappy customers.
• D. Create a report of survey responses.
• E. Set an incident business rule to send the survey
• F. Create a transactional survey.

Which three statements are true about headers of custom process models?

• A. Theycontain the version number of the PHP script.
• B. They contain all possible events with the objects.
• C. The/QDntain the version number of the Connect Common Object Model.
• D. They list only the events that are supported by the code implementation.
• E. The header section is always commented.
• F. The header section needs to be uncommented during testing.
• G. They contain standard objects only.

Which three actions can a guide branch out to?

• A. Calling an add-in
• B. Inserting another guide
• C. Firing a named event
• D. Creating anincident
• E. Calling a URL